Insurance NOT so good and NOT so proper!

I submitted a vehicle claim with my insurer Santam (not for much longer) and from the beginning of the claim I have received the most disgusting service. They pride themselves in saying that their in the business of paying, yet they have no idea what processes need to be followed. They want to repair a vehicle that should be written off so I can deal with the issue of the vehicle once repaired, no doubt this too will be a mess, seeing as I was flat out refused to have the claims process explained to me, when I questioned the assessors on the assessment figures they just basically told me I had to deal with it, even though I asked for a re-assessment they also flat out refused. The complaints department just went with what was mentioned internally without any actual investigation into the matter... talk about being fair to the customer! These people give Santam a bad name; Reginald Govender; Erasmus Muller; Robbie Cosani and Lynette Haupt - I would advise Santam to get rid of them before they run your business into the ground, Erasmus cannot even calculate market value, Robbie agreed because he knows no more than Erasmus, Reginald tells me that ONLY HE can make a decision on whether my vehicle is going to be written off, knowing that not all damage to my vehicle was taken into account. Lynette from internal complaints literally summarized everything in her feedback to me which tells me no one there seems to know what their doing, absolute JOKE! Trust that I am not going to be one of those customers that are unfairly treated and I will take it as high as I need to go, even if I have escalate all the way up to Lize Lambrechts! I have been more than reasonable by requesting for a re-assessment and I have been denied that by ever person mentioned in the above.