insurance-good & proper or pathetic and useless?

FIRSTLY i need you to know that after this experience with you,santam,and reading SIMILAR reports i need you to know i'm typing this report with my middle fingers.After a email sent to you on the 13th i received a mail saying someone will get back to me within 24hrs.NO CALL,NOTHING.I logged my call sunday and took my car in monday,15th/06 for assessment.As a MECHANIC i knew it would be a write off considering the damage and year model.your FIRST assessor ALSO suggested NOT to replace windscreen because of most possible write off.THAT monday i was told i'll get feedback the tuesday or wednesday after 2nd assessor evaluates.NO FEEDBACK!!!Today i got a call,the 22nd/06 to be asked if my residential address is the same.....AFTER my *^%$#@! premiums was dropped recently and you received my inventory list because of my household content like a 2 weeks ago.If your service is THIS %$#@! poor for vehicle claim what about home?I have home and vehicle cover and this $#!@ service makes me reconsider you as a insurer.insurance good and proper?you must be joking