insurance good n proper my ass!

<p>been waiting more than 3 months for my vehicle and claim to be settled, the engen garage immediately admitted they filled the vehicle wth the incorrect fuel, santam legal confirmed shortly after that they would honour the claim, the vehicle has since been repaired and is awaiting payment for more than a month from santam, totally disgusted by the way santam is handling this claim, the staff are rude n speak to us as if they are doing us a huge favour, we were infact instructed not to call follow up again, when we asked about a coutesy car we were told to get our own and it will have to be "the cheapest thing available" </p> <p>very dissapointed in santam and the staff appointed to deal with this matter, i will never insure with or reccomend santam after this experience.. still waiting. </p> <p>as an insurer Santam may have good intentions and values but the staff defintly do Not share the company vision. </p> <p>further Viviers brokers, the insurance broker for the 1 stop garage was also very rude and tactfull in ther approach, no help whatsoever, told us to contact n deal with santam legal ourselves. </p>