Insurance Good and Proper.....I don't think so !

Reading alll these glowing reviews I cannot believe that I am dealing with the same company. My experience has been quite the opposite and the service I have received can only be described as shockingly poor. Everywhere you are pushed into using self service channels but when these can't be accessed the help and support channels you are then steered to are the most unhelpful platforms imaginable. Escalation to higher levels such as Client Care is met with such indifference and your complaint is just brushed aside with no attempt at all to assist.

This "don't care" attitude is common amongst the giant companies. They scoop up your money like clockwork every month but don't dare come knocking at their door for assistance when you need it. The banks, cellphone providers, medical aid schemes and insurance companies all do it, it's called Customer Care ! Sadly, Santam falls into this catagory to !

The bottom line is that I have met my obligations by paying the premium but they have not met their obligations to provide me with the services that I pay for.