Insurance delays and bull****ing by staff

I gave a quote for a PC and ups that got ****ed by a line surge the most ****edup thing is that I'm a IT tech so I know the items are dead from multiple components failing but here's the funny part I submitted my claims last week Thursday then I called when the guy was out on lunch and was accidentally told that he hadn't uploaded the files I sent him for a review ,now I gave you the best prices where my PC original cost was well over 40k ,and ups is like R 15k,I submitted the notice the 1st may and had to find a it tech to give a damage report now in Google searches it shows you have results In little then less if 8 hours if everything is quotes for ,then I know they won't be able to be the quote cause if you went to someone else you would not be looking a R2k for a ups and 37k for a PC that is a high end gaming PC you would look at like for like there for at least 50k on that PC and 14k on the ups now I'm ****ed I get a phone call from him making excuses and all I was able to put together is that he didn't even said it if you listen to the. Call you will hear exactly what I'm talking about and yes my phone record conversations it's a smart phone held by an it tech now I'm without a PC and need it urgently for home support and encoding etc but now I Google more to see i get a claims card *** why can't you pay a person directly into thier bank if you can debt my account you know exactly where to put it and why the **** was I never informed about this card thing that's not what I agreed to and that's not how insurance works I put in an honest claim and now I'm getting *****ed over I,I never agreed to this so that your benefiting connected companies can benefit and the quote I gave expired because that office guy forget to file my claim that's really nice but I'm phoning tommorow again,hell you people can't even give a hypothetical answer therefore I want to say this ****ing stop reading a script and talk to me it's either if that was the situation a b or c them it would go a b or c but you don't you feel like an outright ****,you climb painless free and quick claims and a company that has paid out over a few billions in claims yet I'm seeing otherwise and yes your contact fails to mention this card so if you even think of giving me that card I'm going to hit you for breach of contract