Insurance Claim Quotation

Hello, <br> <br> I recently experienced a burst geyser. I informed my insurance broker and Santam responded quickly. A plumber was dispatched by Santam to repair / replace the geyser. I asked the plumber to provide a quotation. I was told that they were not permitted to provide the details of the cost of the repair to the client and only to the Insurance company. Why is this so - surely I am the client - it is my house and my geyser? I would expect that in this process there should be transparency on the work to be done, the cost of the work etc. The plumber sent by Santam absolutely refused to provide any information except to ask for the excess to be paid. My broker even contacted Santam for clarity and no response was received and provided to me. <br> <br> After completion of the work the plumber provided the invoice with scope of work completed. <br>