insurance Claim

I had a car accident on 28 February 2015 and claimed third party in March submitted all the relevant paperwork and ended up fixing my car from my own pocket and been calling claim handler weekly for feedback and positive response other than l will call back no call has ever been made till today.This is bad service from a big company and now lm frustrated lm taking this to the courts if l don't get results by tomorrow close of business .Claim number ***,cellphone ***,Santam losing potential clients because of people not willing to do their jobs properly why should it take 6months to sort such a claim bad service indeed.SANTAM PULL SOCKS UP THIS IS BAD IMAGE.