Insurance claim

Having to claim from Santum through MTN has been the worst few weeks. Phone was lost on the 1st of this month, and still trying to sort out documents. If you don't call the insurance you will never know what happening. Trying to follow it on the app doesn't work, I've asked countless times as to why and was told they don't know what's wrong with the app. I have been calling everyday for the past 3 weeks to get information and each time I call there's something new that's missing. Sick and tired of the back and forth with no communication on their end. Having to wait this long for a phone that is insured and also paid up to date is defiantly frustrating