Insurance Claim

On 23 October all the relevant documents were sent to Welcome Mo***eng (Legal Officer) at Santam regarding a 3rd party claim (claim nr. ********** 67) where i am the 3rd party.

I repeatedly told Santam that i was unable to get repair quotes for my vehicle as it is not in a drivable condition. I spoke to several persons at Santam where i was advised that an assessor would be sent out to look at my vehicle.

On 31 October i received an email stating that a digital assessment would be done based on the photos that were sent in. I asked them how will they be able to assess the electrical faults via photos. I never received an answer to this question.

The claim has now been allocated to Puleng Mosime (the digital assessor). I spoke to her last week and she told me that i should phone her today (6 November). I phoned her today at 12:00 and she was not able to give me any feedback as she was not at her desk. She only got back to me at 14:00 stating that she has followed up with management regarding this matter (What does that mean???).

You cant get any feedback from Santam! I am constantly getting the run around and being cut off calls. All i want to know is when is my car going to be repaired. It is going on 3 weeks now and i still don't know what is happening with my claim. I don't understand how a digital assessment can be made when there is more than just cosmetic damage to the car.

Can someone please help to sort this mess out.