Insurance claim

<p>my mum has insurance we sanctum for years. All she knew is that she was paying and she git Ill and she switched accounts and forgot to update. Santum says they sent her letters. We did not even receive one letter saying that she is behind with her payment . This was the same time as the post office was on strike . My mums house burns down and when we call our insurer they tell us we re no longer a customer . How does that work ? All her life saving , over 2 million rand gone and they say it's our fault ? People don't use santam they will leave you wanting . I will be letting everyone in my world know. Buying applauded by how me and my family have been treated with this regard . It's all about the big bucks . You saved millions on your end yet you don't know the lives you have ruined . She has been put on disability because of all the stress she is going through . But I guess Santam don't care. As long as they don't have to pay out. </p>