Insurance bad and unproper!

<p>I had a claim with santam on 21 january 2017 where i scratched the other motorist car when i was turning at a stop sign. The other party had not parked behind the stop sign but a ahead of the stop sign. When i turned right my car scratched his bumper and mine got scratched too. The last time i heard from them was in janury 2017. It has been 3 months of dead silence on them fixing my car. I called today and they told me they thought i only submitted a thrid party claim! If the consultants understood english they would have known that my car needed fixing too because they even asked me which panel beater would be close to me but today they now say they thought it was a thrid party claim only! 3 months of guessing when they are busy deduction premiums from me is not insurance proper as they claim in their advert. I am so disappointed in the fact that they claim to be insurance that is proper but if the waiting period is 3 months ! I would be better off with a competitor.</p>