Inflated premiums but no service whatsoever

We disagree greatly on the meaning of "shortly." Please state, for the record, Santam's definition. It seems to mean "in a few days, when we feel like it." Because I still have not been contacted in this regard, more than 24 hours after your promise above.

I refer to your response above, at 14h12, stating you would be in contact shortly. This was obviously after Antonia and Wessie had been in contact. Yet there was no further contact.

You should keep in mind that by the time complaints hit social media or Hello Peter, the responding company has already had ample opportunity to respond and to handle the situation properly. We post on Hello Peter to warn future potential Santam customers how badly you treat existing customers, so they can see that they should take their business elsewhere. I've already had a few people respond to my Facebook posts, telling me they would be moving their business away from Santam because of the information contained in my posts. It is now too late for Santam to "fix" this. I am not here looking for help. You had that chance last Wednesday when I first interacted with Santam. Then again on Thursday, when I took the time to contact Santam again. Even on Friday, when Santam staff could have gone out of their way to rectify Santam's previous lack of service. Now it is absolutely clear that Santam does not understand the concept of customer service, and has absolutely no interest in taking steps to rectify the situation and retain a previously-loyal customer. Therefore, the public needs to be made aware of this attitude/policy/decision on your part.