KM
KELELLO M

1 reviews | Active since Sept 2024

26 Nov 2024, 13:56

INCORRECT PREMIUM DEDUCTED

END OF OCT'24 I WAS DEBITED INCORRECT PREMIUM AMOUNT, THEN I REVERSED THE PAYMENT AND CALLED SANTAM THAT THE AMOUNT THEY DEBITED ME IS MORE THAN WHAT WE AGREED ON, AND ASKED THEM TO DEBIT THE CORRECT AMOUNT WHICH THEY NEVER DID. THEN AGAIN ON THE 25/11, I WAS DEBITED THE INCORRECT AMOUNT, 26/11 I CALLED BUT STILL NO ASSISTANCE. I CANT KEEP REVERSING THE MONEY AS THE BANK CHARGES ME, INCONVENIENCE ON ANOTHER LEVEL

0
Replies (2)
Santam
Santam's reply27 Nov 2024, 07:04
Official
Good morning,

Please provide us with your policy number to enable us to assist herein?

Thank you and regards
Client care
KM
KELELLO M's update27 Nov 2024, 08:18
Reviewer Update
Good Day,

My policy no is ***