1 reviews | Active since Aug 2016

25 Aug 2016, 06:52

Incorrect Debit Order Date

<p>I insured my new vehicle through you guys. The salesman / representitive I spoke to said that the first amount would be debited from my account on the 30th of this month. </p> <p> </p> <p>Fast-forward to Sunday and I receive an SMS saying that the first debit order will go off on the 24th. I phoned you guys and told the woman on the phone what the problem was, she said that the guy who sold me the policy would get in contact with me to recitfy the issue. I never got the call despite sending multiple messages on your guys' website. </p> <p> </p> <p>Anyway, the debit order went off on the 24th anyway (who debits an account the day before pay day?) and there obviously wasn't enough cash in the account so it shows now as a returned debit order.</p> <p> </p> <p>**** poor. </p>

0
Replies (1)
Santam
Santam's reply25 Aug 2016, 08:06
Official

Hi Jason

Thank you for your post.

We apologise for the inconvenience caused and will contact you shortly to resolve your concerns.

Thank you and kind regards

Kurt Koopman

Client Care Manager

Best regards,