1 reviews | Active since Sept 2017
Incorrect authorized assessment for repairs on my vehicle
Hello peter following my post on the 16/09/2017,of unsettled motor vehicle claim,however this problem was resolved with my claim been authorized on the 18/09/2017 with incorrect repairs for my vehicle,which was assessed by Their own panel assessors from Algee auto assessors. They didn't include a lot of things which was damaged in the accident. They have even taken several photos of the damages but still they are *********** in doing the right thing. I even spoke to Unbin who is in charge of them ,I am now going back and forth with their panel beater and assessor Mr Leonard George. Up until now I am getting no joy. My vehicle is still not repaired, although claim as been authorized with in correct repairs for my vehicle. I have no idea what Santam is up to . This is bad business practice as per the code of conduct of the South African insurance association. Also further to that my vehicle has a warranty with Genric direct and I was told by Santam that they will be using cap parts on repairs but according to their policy cap parts is only used if the vehicle has no warranty or a motor plan.my claim no. Is ********** 98 . Also they own panel beater that are on their panel i.e. L G panel beaters as given them a proper quote with all damages that my vehicle has for repairs but somehow they have not included it in their authorized assessment report for repairs on my vehicle. I am still going back and forth with them
Good day Leslie,
Your complaint and concerns were escalated and is being attended too by management.
Thank you kindly.
Stephan Olivier
Client care media manager
Good day Leslie,
Your complaint and concerns were escalated and is being attended too by management.
Thank you kindly.
Stephan Olivier
Client care media manager
