LG
Leslie G

1 reviews | Active since Sept 2017

22 Sept 2017, 15:50

Incorrect authorized assessment for repairs on my vehicle

Hello peter following my post on the 16/09/2017,of unsettled motor vehicle claim,however this problem was resolved with my claim been authorized on the 18/09/2017 with incorrect repairs for my vehicle,which was assessed by Their own panel assessors from Algee auto assessors. They didn't include a lot of things which was damaged in the accident. They have even taken several photos of the damages but still they are *********** in doing the right thing. I even spoke to Unbin who is in charge of them ,I am now going back and forth with their panel beater and assessor Mr Leonard George. Up until now I am getting no joy. My vehicle is still not repaired, although claim as been authorized with in correct repairs for my vehicle. I have no idea what Santam is up to . This is bad business practice as per the code of conduct of the South African insurance association. Also further to that my vehicle has a warranty with Genric direct and I was told by Santam that they will be using cap parts on repairs but according to their policy cap parts is only used if the vehicle has no warranty or a motor plan.my claim no. Is ********** 98 . Also they own panel beater that are on their panel i.e. L G panel beaters as given them a proper quote with all damages that my vehicle has for repairs but somehow they have not included it in their authorized assessment report for repairs on my vehicle. I am still going back and forth with them

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Replies (1)
Santam
Santam's reply26 Sept 2017, 07:33
Official

Good day Leslie,

Your complaint and concerns were escalated and is being attended too by management.

Thank you kindly.

Stephan Olivier

Client care media manager