*********** Staff

Its been now almost 3 weeks that I am awaiting feedback from Santam for a claim. First I emailed the required documents, and convieniently the person handling my claim, Jessica, ignored my emails. When I phoned her office, she was not in. Two weeks has passed and I posted a complaint on Hello Peter. Kurt Koopman rep****, so I sent him an email explaining that I dont get any feedback and that I am still awaiting a rental car as my car was badly damaged. Convieniently I received an email stating he will be out of office until 2 Feb. Still no reply or feedback from his side. Meanwhile I got a traffic fine for driving my badly damaged car. I phoned yet again today and spoke to another consultant. She informed me that Jessica is still on leave. I mean, cant anybody take over from Jessica and give feedback? So she told me they could not open the photos of my car that is damaged. Really? Could they not have emailed or phoned me? So now I would like Jessica and the whole of Santam to give me answers. Why did they not contact me? Where is my rental car? Why is the claim taking more than 10 working days? Who can I hold responsible for the traffic fine? Will Jessica be repremanded for her negligence? I need answers. If I dont receive any feedback, I need to take this to a next level. Santam definetely dont deserve the title of best insurance company!!!