*********** service

My experience with Santam has been frustrating and unsatisfying. Currently I have a claim with Santam and firstly all of the call centre agents were unable to help me in the beginning of my claim. Some of them even sighed when answering. No one had any idea how the process works with regards to the police __. Secondly, the contractors who should repair the car has taken now longer than a month to repair - of course my rental vechile period has now expiered. This has now happened for a second time..... My broker organised that the vehicle rental period was extended with the Freestate claim manager yesterday the 27th of February, however, this morning the rental vehicle company called me and angerly told me that they will be collecting the vehicle. It thus does not seem that the matter has been dealt with at all.<br> I was previously with Outsurance and NEVER did I have to deal with this type of incompetency nor did I have to stress as much as this..<br> If Santam goes back in their history they will find the complaints I had last year. How does a company not fix these issues? It would seem they do not care at all...<br> I am seriously considering going back to Outsurance