*********** consultant

I reported a mechanical breakdown on 13 June around 10am. With reference ********** 85. The consultant who assisted me was very stubborn and it even costed both me and the insurance company. I told her to call the nearest towing campany which was in Bethal but she insisted to call the one from witbank which is very far from the scene. I then called the call center and requested that she must call me back since they was a mix up but she didn't. The tow truck had to arrive after hours where the truck was to be taken for repairs by right if she had cooperated the whole towing process would have not exceeded 3 hours from the time I reported the breakdown. This also caused loss of income on my side. And expensive on the insurance company. If the insurance company is facing big expense then us the clients our primum becomes high. I hope Santam will resolve this issue so that in future this will not happen to anyone who is insured with them.