*********** administration and downright ******** *******!

Santam has been taking someone else's premium from my account for the second month in a row. Last month I noticed that Santam is taking another premium from me. I immediately reported the case to my broker and it was found after a two week internal investigation by Santam, that they "accidentally" added someone else's premium on a debit order linked to my account. It took them TWO weeks, one might ad, despite the fact that I provided them with bank statements and transaction reference numbers. It then took them another two weeks, nearly a month in total, to repay the money they *******ly took from me. No one even apologised for the added financial stress I had to deal with at a time when everyone is expected to tighten their belts. Three days later at the beginning of this month - they AGAIN took that same person's premium from my account! It is completely unacceptable that a company like Santam can be allowed to treat customers with so little respect - or compassion. It is however a stunning reflection on exactly how *********** their administration is, and how little they care about their clients. It has been a week since I reported this case and still have not heard anything from them - nor received a repayment for the money they stole. Meanwhile - They have my money in their account and I have to somehow look after my family with the little I have left while they are reaping interest on MY money! This is ******** to say the least.