1 reviews | Active since Jul 2013
incompetence of the highest level
With a claim number 333079 a geyser replacement has so far accumulated 15 hours over two separate days and still not complete. In my experience this level of incompetence is directly attributed to the employer, in this case Santam.
Good morning Tammy,
Thank you for your post here. We are really sorry to hear about your frustration and the inconvenience caused.
We have tried to trace a policy with Santam using your ID number and note you were directly insured with Santam previously but your policy was cancelled 31/01/2017, with reason that it had been transferred to another company. The policy and claim references provided is not that of a Santam direct policy or claim and would we appreciate it if you could advise us who you are insured with, your broker or Admin House, so that we have clarity of who to approach for assistance.
Your assistance herein would be greatly appreciated?
Thank you and kind regards.
Stephan Olivier
Client care media manager
Good morning Tammy,
Thank you for your post here. We are really sorry to hear about your frustration and the inconvenience caused.
We have tried to trace a policy with Santam using your ID number and note you were directly insured with Santam previously but your policy was cancelled 31/01/2017, with reason that it had been transferred to another company. The policy and claim references provided is not that of a Santam direct policy or claim and would we appreciate it if you could advise us who you are insured with, your broker or Admin House, so that we have clarity of who to approach for assistance.
Your assistance herein would be greatly appreciated?
Thank you and kind regards.
Stephan Olivier
Client care media manager
Good morning,
Thank you very much for the information. We are really sorry to hear about the inconvenience this has caused you.
We will refer this matter immediately to AON to address and await their feedback herein, where after we will revert back to you.
Kind regards.
Stephan Olivier
Client care media manager
Good morning,
Thank you very much for the information. We are really sorry to hear about the inconvenience this has caused you.
We will refer this matter immediately to AON to address and await their feedback herein, where after we will revert back to you.
Kind regards.
Stephan Olivier
Client care media manager