Incompetence at Santam

My experience with Santam has made me realise that it is not only in the public service where a person can expect sloppy treatment and disorganisation. My car was bumped and damaged by a Santam client in November 2023. I lodged on 8 December and I was told what documents I must submit together with the claim form. I obliged, but had to make follow ups, through calls or emails. The first red flag was when one guy said he was leaving early as he was on half day and couldn’t attend to my claim.

I was referred from one person to the other,only to be asked for same information or mote depending on who was supposedly attending to my claim.

The last person that I was referred to, asked for the same information few days ago. I obliged but he didn’t acknowledge receipt. I have to call several times, and when I finally got hold of him and complained about his conduct, he said he was not going to leave what he was doing to attend to my email. I have for now deliberately left out the names of the 5 people that I communicated with.