Incompetence

I moved residential addresses in March 2022 therefore, I contacted Santam to advise the insurer regarding the move and having my new address insured. I was rest assured that my new address would be covered with immediate effect - however, I required Santam to change my address on my policy schedule to which I was assured by the Santam consultants it would be actioned and emailed to me directly for my peace of mind.

Working for the competitor, I am well aware how the claims process works. Insurers look for every reason to reject claims especially those where addresses of the insured are not updated on their systems or by the client directly. I made mention of this timeously over all recorded calls which happened to be a whole 10 to 12 calls to Santams offices requesting my updated policy documents reflecting my new residential address.

It has been over a month since my move and Santam constantly emails me my policy document reflecting my old address? Santam what is so difficult to action on my policy? Or is this a delaying tactic?

I require management to contact me directly regarding this urgent matter as I have been a loyal client on your books since 2018.