VR
Vincent R
1 reviews | Active since Sept 2013
02 Aug 2018, 13:47
Incompetence
I am still in disbelief about the utter disregard of clients by Santam. I called this morning to lodge a claim for motorglass repair and was told that my account is in arrears and have not been paying my premium. This is utter ******* because you have been debiting my account on the 17th of each month without a fail. I don't understand why I should furnish you with my bank statement to proof that my account is in good standing. This is pure incompetence of the highest order. PLEASE CHECK YOUR RECORDS.
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Santam's replyOfficial
02 Aug 2018, 14:54Good day
Thank you for your post.
As telephonically discussed, we will keep you updated on the resolution of this complaint.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Best regards,
Santam's reply02 Aug 2018, 14:54
Official
Good day
Thank you for your post.
As telephonically discussed, we will keep you updated on the resolution of this complaint.
Thank you and kind regards
Kurt Koopman
Client Care Manager
Best regards,