Inadequate Communication and Claims Delays

On July 24, 2025, my home was broken into. It is now October 15, 2025, and my claim remains unresolved. Despite numerous attempts to obtain updates, the information provided has been consistently inaccurate and misleading.

There have been repeated delays in responses, and promised return calls have never been made. This level of service is unacceptable and falls far below the standards expected.

The lack of transparency and accountability throughout this process has caused me significant frustration and distress. While I was advised that my claim was approved on Monday the 10th of October and a consolidated valued verbally provided. I have still been left without clear guidance on what was approved or assurance on when this matter will be finally resolved.

I am deeply disappointed by the inadequate handling of my claim and the disregard.