1 reviews | Active since Nov 2017
Inaccurate information
I am really disappointed with the advise i recaived as a client at santam Direct.
I have been a client with santam direct from last year October, so i relocated to joburg and was advised that i had to put burglar bars on windows and security doors in order to enjoy theft and burglary cover and thats what i did so i call in today to advise that i have installed as advised and still they tell me that i cant enjoy cover.
Incorrect advise caused me to end up cancelling my policy...wow Santam Direct really disappointed me. I am very unhappy.
Good morning Dumisane,
We thank you for your post above. We are really sorry to hear about your bad experience and inconvenience this has caused you.
Please allow us to investigate this matter and once concluded we will revert back to you. There is a 2 day turnaround time applicable.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,
Good morning Dumisane,
We thank you for your post above. We are really sorry to hear about your bad experience and inconvenience this has caused you.
Please allow us to investigate this matter and once concluded we will revert back to you. There is a 2 day turnaround time applicable.
Thank you and kind regards.
Stephan Olivier
Client care media manager
Best regards,