Inability to resolve claim

In December 2014 a client of Santam drove into my vehicle. I submitted the documentation on time, as stipulated by Santam, after I had to contact them several times. SInce then, they have been stalling the process. Either claiming that they have never received the documentation, then I send proof and they \find"it miraculously... then the person whom I am supposed to deal with transferred to another department"