EH
Ewald H

1 reviews | Active since Sept 2018

21 Sept 2018, 17:39

I'm very very disappointed in everything.

Did not receive any feedback on an old claim after many phone calls and mails. I spesefic spoke to Neil Bonhomme. I called and asked about a pannlebeater that did not fix the bakkie correctly. I had another pannlebeater look at the problems and he even sent a report with photos. He even wanted to give a courtesy vehicle to fix the problems. I have no choice to go to the ombudsman for this is costing me a tyre and more damage. The persone who looked at the damages was Chris at watch out Auto Body repairs. Contact nor is ********** 769. His santam no. Is 1309. I want feedback before the 28/09/2018. If I don't receive any feedback I assume that you don't care about your business.

0
Replies (1)
Santam
Santam's reply25 Sept 2018, 07:49
Official

Good morning Ewald,

Thank you for your post above. We are really sorry to hear about your frustration and the inconvenience this has caused you.

We will immediately escalate this to management and investigate and will revert back to you and request management to also make contact with you to have this resolved.

Thank you and kind regards

Stephan Olivier

Client care media manager