I'm not happy Santam

Good Day Santam

My name is Michael Tsotetsi, this morning I woke with a flat tyre and I then called Santam 24/7 to assist me with my flat tyre then the lady I spoke her is Vuyiswa said she can't help me without a policy number when I told her that I had been assisted because with ID number or business name.

As I was telling her that this for the first I hear about about this unwelcome procedure she then tell me that she is transferring my call to Santam indeed she transferred while is I was talking and this made me to be very angry, my call was ansewered at Santam then I needed to repeat myself to who I am.

first thing she never ask if is it safe where I am and she didn't care by the way, I need to know if it was was my wife not be at the safe place what will she do with such people we pay our small monies without a complain.

I need a way forward from Santam if we need to carry our policy number going forward and how I they going to deal with this lady or this company they are using.

Santam I will not complain to First Assist since I don't have a contract with them, please respond to me formally and don't call me.