I waited for a call from Santam

I have been a miway client since 2011 until now. I recently got a call sometime in July through my husband(who is a regular driver of my car) .This call was from Santam with a reasonable quote for our car and household content. Igshaan then explained the policy and informed me that he will call me again on the 27th August before they make the first deduction. Then when we spoke about miway he told me that their debit order might go through but he briefly just said just call them. Well, when I eventually called miway around the 11 August, they then cancelled my insuarance and they said they need 1 month notice. I then waited for Igshaan because he said before they deduct he will call on the 27th and he didn't. So mi way deducted and Santam(Igshaan) deducted as well. So I now have 2 policies, I wish I had stayed with Miway, I wouldn't have had this headache really.