I spoke to Zikhona Baba today to issue a new policy and what great service! Clear, patient explanation of the policy terms, able to make examples of application of certain clauses when I didn't understand them

I spoke to Zikhona Baba today to issue a new policy and what great service! Clear, patient explanation of the policy terms, able to make examples of application of certain clauses when I didn't understand them. And she was very friendly! She even picked up on actual life events coming up based on the answers I provided to the typical policy questions, and wished me well for these events. With AI and automated responses being so common today, it's refreshing to hear and speak to humans that take actual interest.