TM
Thobekani M

1 reviews | Active since Jan 2017

20 Feb 2018, 17:27

I requested some documents 2 times already and I still haven't received them

I was using Santam for my vehicle insurance. I left them end of January. My new insurer requested that I sent them a claim record from my previous insurer. I called in 2 times already to Santam and they always tell me I will get this the following day. I still dont have it till today. This is terrible service! Really unacceptable.

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Replies (1)
Santam
Santam's reply21 Feb 2018, 08:09
Official

Good day

Thank you for your post.

Please be advised that we will require either your contact or policy number, in order for us to assist.

We will contact you shortly for you to provide the above details.

Thank you and kind regards

Kurt Koopman

Client Care Manager