I logged a claim with Santam on 27/Nov after my house was hit by lightning on 24/Nov

I logged a claim with Santam on 27/Nov after my house was hit by lightning on 24/Nov. several electronic appliances, the security system and the kitchen, garage and swimming pool lights went out too (not the bulbs, the actual light) Santam assigned another company to do the assessment and submit a report to them. It’s 20/Dec, we are on our way to our holiday destination with no security at home and they just don’t care!!!!! We call every day, and every day our assessor is busy and will call back. We have not had a peep from this assessor. After YEARS of being with them, this is the service we get!!! Horrific Don’t consider them for insurance,