I have a third party claim which I lodged 3 weeks ago I have submitted all my documents and no one is coming back to me I use my airtime to call and when I got through to Khanyisa who advised me Thlalefo is not available, she sounded firstly Like she d

I have a third party claim which I lodged 3 weeks ago I have submitted all my documents and no one is coming back to me I use my airtime to call and when I got through to Khanyisa who advised me Thlalefo is not available, she sounded firstly Like she doesn’t want to talk. Furthermore she transfered me to a line that brought me back to her and when it did, she hung up. I then spoke to another guy whom at that time I was super frustrated - as I explained my frustrations he spoke over me so rudely and the told me my claim has been moved to so and so, it will take 3 working days Today I phoned again, to be told it’s being moved to an digital assessor it will take 10 BUSINESS days So I don’t know if Santam is doing this because I am not their client or what but I’m suffering because their client bumped me and no one cares how to service me- considering I constantly have to call to follow up and they have EXTREMELY RUDE consultants taking their calls to don’t care a dime about service!