I had a claim with Santam claim number ***rd party was involved the problem was solved by it which is good

I had a claim with Santam claim number ***rd party was involved the problem was solved by it which is good .2 Damages on my car were deemed uneconomical to repair 3 my car is no longer financed anymore was paid up in 2023 4 Santam insurance did not explain to me as a client what does it mean to be uneconomical to repair,not given disclaimer option, assessment report not explained to me 5 when I requested the insurance to give me access to my car location one of the people assigned for my claim phoned me and was so rude that I called her to order to talk to me politely telling me about the email I send telling me to send the papers of my car and the disk without explaining to me the reason