I had a claim against Santam for their client reversing into my car which was parked in a parking lot

I had a claim against Santam for their client reversing into my car which was parked in a parking lot. Client admitted fault. It is now over 3 months of being given timeliness by a agent named Aggrey Madihlaba which are never kept to unless I push when a week overdue then another unkempt timeliness is provided. This is absolutely ridiculous and is either incompetence or Santam policy to delay until defendant gives up. I have escalated multiple times to complaints to no avail. To date I still have my executive vehicle damaged and no matter how many times I follow up it can take around a week for another time line which is always not met.