I am currently with Hermitage (the brokerage) which I thought would be best to assist so I wouldn't have to get involved when any incidents occur. However I have done nothing but follow ups, calls back and forth and the feedback was always the same they a

I have had the worst experience with Santam since I started. I am currently with Hermitage (the brokerage) which I thought would be best to assist so I wouldn't have to get involved when any incidents occur. However I have done nothing but follow ups, calls back and forth and the feedback was always the same they are awaiting feedback from Santam. The consultant at Hermitage gets irritated instead of assisting her feedback today was the people said they are stuck in traffic, there is nothing I can do... I logged a geyser complaint on 11 December 2019. Friday 13 December they said they are unable to get hold of the plumbing people via email and phone. Tuesday 17 December I had to phone Hermitage at 10 am to ask if there is any feedback, which she responded she thought the issue has been resolved. She told me she would follow up and I should give it an hour or 2. She contacted me at 3pm to ask if anyone contacted me yet, and nobody contacted, she said she would follow up then. She phoned me again at 4 and still nobody contacted. the company phoned me at 4:30 pm to ask where I live, Cape Town, Durban ect. which I then asked them didn't they get all that details already? Why must I the client still provide details, isn't that what the brokerage company is there for? After a very long spelling and explain session they confirmed they will come out the following day at 10am. I am still waiting. I contacted the number that phoned me yesterday and it went straight to voicemail. I then phoned the consultant at Hermitage to ask if she can follow up. She responded once again in a rude manner to say , didn't they give you a time? I mentioned that they said 10 and its already after 10. I am missing a days work due to incompetency, nobody contacted me to say anything. She returned my call to say they said they are on their way, they are stuck in traffic and what must she do? Again in a very abrupt way that I am just as fed up as you are, but there is nothing I can do. Now this is not the first bad experience I have had. I had the same ups and downs with my car accident earlier this year. Recently my mom had the same treatment from the same company and the brokerage regarding her claim. This is really unprofessional. I feel uncomfortable to contact them for anything. Santam and Hermitage really disappoints everytime. I received a call from the consultant now at Hermitage at 11 am to ask if they arrived, which they didn't. Her feedback is I am so fed up now, no apologies for my inconvenience as the client.