I am a client of Santam, but everytime i go through my policy errors are reintroduced, last week Wednesday i spoke to a consultant she fixed everything based on my request and I sent through document and certificates

I am a client of Santam, but everytime i go through my policy errors are reintroduced, last week Wednesday i spoke to a consultant she fixed everything based on my request and I sent through document and certificates. On Friday someone else phones, what must she update i said the same that the email serves as proof. later the updated policy is sent out nothing was fixed ... when you phone they ask you to start all over again.... the incompetence to just get your information correct and send out the correct update is staggering