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I had an accident and contacted Santam. After registering the claim, I had no idea what to do next and contacted Santam again. The claim was not registered and the consultant helped me to do so. The consultant instructed me to take the car to a panel beater company for a quote, which I did. After waiting for two weeks, I contacted Santam again to find out what the state of the claim was. I was instructed to send all the information again after which I received a notification that I must wait for instructions to take my car for a quote. I ALREADY TOOK THE CAR FOR A QUOTE!!!