How Long Does it take to pay out a claim?

<p>I was involved in an accident on Saturday 24/09/2016, Someone knocked my car, and I went to open up a case. Monday morning (26/09/2016) I called my broker (brolink) to put in a claim.</p> <p>I was told to go to a certain panel shop to get a quote, which I immediately did. The panel shop emailed the quote to me and my broker later that afternoon. I called my broker to find out what happens next. From past experience I expected my car to be in the panel shop by Wednesday 28/09/2016 (was I wrong).</p> <p>My broker told me that an assessor would contact me to see the vehicle. this only happened Wednesday afternoon at about 15:30.</p> <p>I was met by Graham Abbotts who told me that he would submit his report on Thursday morning (29/09/2016), and my car should go into the panel shop for repairs on Monday 10/03/2016. however, he only submitted his report on Friday 30/09/2016. Graham also told me that if the value of the damage is 60% of the value of the vehicle, then Santam's policy states the vehicle would be written off.</p> <p>I drive a 2012 Nissan Livina X-gear and with my last valuation on the vehicle I was told that the value is +- R113K</p> <p>The quote that I received from the panel shop is R67140.00 now I know this is borderline (R67800 = 60%), however I asked Graham about the writing the vehicle off option. and he said that he would first look for 2nd hand parts to fix my vehicle.</p> <p>Now my questions are:</p> <p>Since when does Santam use 2nd hand parts to fix a vehicle that is not even 4 years old?</p> <p>what guarantee do I have that the 2nd hand parts used are genuine parts, and surely this would further decrease the value of my car.</p> <p>Secondly I was told that my vehicle should be in the panel shop by Monday 10/03/2016, I still haven’t heard anything from Graham about the repairs to my vehicle. My broker at Brolink is just as clueless about when my vehicle should go in for repairs.</p> <p>This is seriously disappointing, and equally frustrating, I pay Santam for a service, but if this is the type of service Santam renders, i might as well go with their cheaper counterparts.</p> <p>I am seriously considering changing my insurer.</p> <p> </p>