Houseowners claim JP

After 2 months of my claim being lodged, I'm still waiting on an update on my claim. We had flood at our holiday home, Santam give us 8 years ago flood cover. This is our thirst claim for flood, now they had many excuses to pay the claim. After many discussions Santam let as know, after a month we lodged the claim, that they gone pay the claim and that Santam will exclude flood cover in the future. This is now another month further on and we still waiting for the settlement. We can't fix our house, it still stands open, we can't enjoy our home for the Summer, the Summer is almost gone and still nothing from Santam. Santam is truly disgraceful.