Horrible service with premium increases

I’m so disgusted with the service I’ve received from Santam.I put in a claim a few weeks ago and took the vehicle for inspection and didn’t hear anything from them ,so I decided to follow up only to find out that the claim is cancelled without my knowledge and I was not informed I spoke to the claims service consultant ivan gregori who was very rude and unprofessional and sounded like he was annoyed by the sound of my voice and kept on lying saying he has called me numerous times when he’s only called me once and he didn’t correspond via email I’ve been with Santam for 2 years and this is my first claim and I’m very disappointed in the service Santam has given me and they had the nerve to increase my premiums but are refusing to pay my claim I’m still shocked at the way Ivan Gregori spoke to me his service is so horrible I will never recommend Santam to anyone their service is poor and their staff is very rude.