Horrible Service For My Refunds.

In all my years as a patriot of Santam I have never been treated the way I have been treated in the last couple of months. Its like after COVID-19 the service just became sour. They cancelled my policy labelling me a high risk in December. There was no form of communication to say I'm no longer covered. I found out whilst making an inquiry that I'm no longer a client of SANTAM. I was then told I am owed my refund for Jan & Feb. What I cannot understand is: Why did they debit my account in Jan & Feb if I was no longer a client and they no longer want my business? Fast forward to today's date.My refund for Jan which is meant to take 14 days (since 18/02) is still owed to me and we are in March. I have done numerous follow ups and did everything I was asked. I don't understand why I am being treated this way. Herewith is a list of people i called, emailed and followed up with on this matter alone. Nonhlanhla (Consultant), Wendy(Consultant), Ncebakazi(Consultant), Lwazi(Consultant), Venecia (Manager), Noma (Consultant)

Non of which are able to give me concrete answers, all they have is excuses. I have been deceived, **** too and there is no sense of urgency at all on the matter because they no longer need my money. i used view Santam at a high regard and tell people you were reputable. This experince makes me feel like I have been foolish for being loyal too Santam all this time.