Horrible service all round!

In Dec 2014 someone drove into the drivers door of my vehicle while I was shopping. As I dont have insurance on my car and seeing that the accident wasnt my fault I requested that my car be fixed by the insurance company of the person who caused the accident. I dealt with her insurance company and after a battle with them they told me I now have to deal with Santam. On Friday 6 March I was given a number to a call centre. I was on hold for 17 minutes. I ended the call and tried a number on their website. Came through to a very capable lady who gave me the name and numer of the responsible person on my case. She put me through to him. I was put on hold and cut off after 6 minutes. I tried again and whilst holding on the office line I asked a broker online to phone me. I record time my phone rang. Unfortunately I shouted at him as I cannot get any response from Santam. He promised to put me through to claims and even if its not his job he said he will phone back later to find out if the problem was resolved. He obviously spontaneously combusted because it is now 3 days later and guess what? No call from Samtam.