Horrible service

<p>I have never dealt with bunch of *********** people in my life, I called Santam on the 02/12/2016 and spoke with Noluvo regarding double debit. She then referred my query to her team leader Nosipho who promised to call me back on Monday to give me feedback and she never bothered to do so. I called Santam again on the 05/12/2016 and spoke to Tasneem who also promised to give me feedback within 24HRS and also failed to call me back! Did a follow up with Tasneem on the 7th and I was amazed that she couldn’t remember my query and no investigation was done… I’m shocked on how Santam handles their queries??? No one cares to give me feedback, I have to repeat myself every time when I call to do follow up as there are no NOTES on the policy! Can someone with sense of urgency handle my QUERY??? </p>