Horrible Service
<p>Good day,</p> <p> </p> <p>I have a third party claim and received a claim number and contact ********** from the policy holder. Unfortunately, whenever I try to contact this person he is not available or nobody knows who he is.</p> <p>I have even sent emails but get no response.</p> <p>The car that was damaged is the only car we have and we use it to drive our kids to school. Unfortunately, both my passenger doors were damaged. This means when we drive our kids to school and it’s raining they get wet inside the car. If this wasn’t bad enough there is not much we can do to block the wind either. </p> <p>Santam’s lack of service has not only inconvenienced us but is inflicted pain and horror on our children every day.</p>
Dear Henfred,
Thank you for your posting above. We can understand that you are not happy with the service received thus far.
We will be in contact with our legal department and request them to assist you in your claim. Please just be advised that third party claims takes much longer than if you were to claim from your own insurer.
Kind regards
Stephan Olivier
Client care media manager
Dear Henfred,
Thank you for your posting above. We can understand that you are not happy with the service received thus far.
We will be in contact with our legal department and request them to assist you in your claim. Please just be advised that third party claims takes much longer than if you were to claim from your own insurer.
Kind regards
Stephan Olivier
Client care media manager
