Horrible Insurance Claim, they just selling a dream.

On March 27 a Santam client drove into my car and the third party claim was lodged. It the 20th of June, my car is not yet fixed the only time I get communication is only when I initiate it myself beside that it's silent ville. What's sickening is that their clients car is fixed but mine is not, I need to trade my car in but because it's not yet fixed I cant trade it in.