Horrible experience Santam - *******/**********?

<p>I was involved in a minor accident, front bumper damaged, we called the insuarance on details and where to have the car taken to. the car was taken there and then the horror started.</p> <p>They do not contact or inform on anything.. I have to call this people everyday with no assistance, i called they kept telling me stories this rude people on who my claim was assisgned to, then I log a complaint and thats when they finaly assigned my claim (like today noon,a then i call him next morning the guy Darryn says the car has been written off, this is a car i drove out of the road after the accident and it was running properly. when i ask why he tells me to fix the car will be more expensive(will be more than 21% of the car's value) , then when i ask him how much in actual numbers he redirects and doesnt give answers, so ask him to send me a mail detailing this (how much to fix, what the value is according to santam, and those details about percentages to fix the car), he just says we are writting off the car and you have two options..... so now im asking for this quotation that is spoken of detailing what was broken, how much it is to no avail and no response.</p> <p>I am busy using the gautrain and its so expensive while my car is running but they dont want to fix.</p> <p>How many complaints do i have to log with santam? Does eveyrything with them have to be a complaint no communication? </p> <p>And how does a car get assesed or written off with no quotation?</p> <p>Is this how it goes nowadays? how insuarance ***** cars and resell for gain?</p> <p> </p>