HORRIBLE CUSTOMER SERVICE, RUDE CONSULTANTS.

I reinstated my insurance with SANTAM beginning of February. The first premium was supposed to go off second week of Feb. Upon realizing that they did not debit my account; I called them and Wendy answered the call but she could not explain what was happening.

The second debit was also not collected on the 20th Feb, I called them on the Feb to check why, and I was told that the policy has been cancelled due to non payment.

In all these, my right to information on my policy was infringed, and the consultants were severely rude. All they demanded was a letter saying I did not put a stop on payments.

I Regarded SANTAM as the best until; today, horrible customer service.