Horrible customer service and even ****tier work processes

Santam forced me to take their insurance after I purchased a new device and promised that it would be the best option but a few months down the line when something actually happened they could not assist me.I had to call after them for a number of weeks just for them to tell me that my claim was rejected due to negligence but yet not a single person did a proper investigation or even called me to understand the situation.Very disappointed in their **** service.