1 reviews | Active since Jan 2015
Horrible customer service and client rip-off
The worst insurance of all times, I don’t even know how my parents trusted them with a premium of close to 5000 a month covering the house and three cars,
I’m referring to claim *** which was rejected unfairly because they sent a ****** and *********** assessor whose story or report does not add up,
All u care about is people’s money and to prey on elderly citizens i guess, yes they are old and retired but they are not stupid and they deserve the respect and to be given the services as promised,
We need this matter to be attended to and Samtam must review this ******* assessment and repair as per the agreement on the policy,
There’s a lot of insurance companies out there offering the same and best service and they go all out to assist their clients,
Someone needs to call my parents and give them clarification and we insist that repairs should be done with immediate effect, before we experience more heavy rain,
Thank you for your review.
We take note of the contents and will investigate this matter and liaise with claims management.
Once concluded we will revert back to the policy holder.
Please note each and every claim is dealt with on its own merit and there are certain policy conditions that had to be comp**** with before a claim will be accepted and settled. There are also exclusions in each policy contract so even if the policy premium is paid every month as per contractual agreement, at claim stage there are no guarantees a submitted claim will be accepted -- the policy terms and conditions need to be comp**** with.
Thank you and kind regards
Stephan Olivier
Client Care Media Manager
Thank you for your review.
We take note of the contents and will investigate this matter and liaise with claims management.
Once concluded we will revert back to the policy holder.
Please note each and every claim is dealt with on its own merit and there are certain policy conditions that had to be comp**** with before a claim will be accepted and settled. There are also exclusions in each policy contract so even if the policy premium is paid every month as per contractual agreement, at claim stage there are no guarantees a submitted claim will be accepted -- the policy terms and conditions need to be comp**** with.
Thank you and kind regards
Stephan Olivier
Client Care Media Manager